Privacy policy

Overview

Bottevo operates this store and website, including related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.

The store is powered by Shopify, which helps enable the Services provided through this website.

This Privacy Policy explains how personal information is collected, used, and disclosed when you visit, use, make a purchase, complete another transaction, or otherwise communicate with us.

Personal Information We Collect or Process

Personal information refers to information that identifies you or can reasonably be linked to you. Depending on your interaction with the Services and applicable law, we may collect or process the following categories:

• Contact details: name, address, billing address, shipping address, phone number, and email address.
• Financial information: payment card details, account information, transaction details, payment confirmations, and related payment data.
• Account information: username, password, security questions, preferences, and settings.
• Transaction information: products viewed, cart activity, wishlist activity, purchases, returns, exchanges, cancellations, and purchase history.
• Communications: information included in messages or customer support requests.
• Device information: device, browser, network connection, IP address, and other identifiers.
• Usage information: how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, such as when you create an account, place an order, contact us, or otherwise provide your information.
• Automatically through the Services, including via cookies and similar technologies.
• From our service providers who process information on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

• Provide, tailor, and improve the Services: including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns and exchanges, remembering preferences, and improving the shopping experience.
• Marketing and advertising: including sending promotional communications and showing relevant advertisements based on your activity.
• Security and fraud prevention: including account authentication, fraud detection, secure payments, and protecting the Services.
• Communicating with you: including customer support and service-related communication.
• Legal reasons: including compliance with applicable law, legal process, dispute resolution, and enforcement of terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:

• Shopify, vendors, and service providers that help operate the store, such as payment processors, analytics providers, support providers, fulfillment services, and shipping partners.
• Business and marketing partners for advertising and related services.
• Third parties where you direct us, request disclosure, or otherwise consent.
• Affiliates or entities within our corporate group.
• Parties involved in legal compliance, enforcement, or business transactions such as mergers or bankruptcy proceedings.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the store in order to provide and improve the Services.

Information submitted through the store may be transmitted to Shopify and shared with third parties, including providers located outside your country.

To learn more, you may refer to Shopify’s privacy information:
Shopify Consumer Privacy Policy
Shopify Privacy Portal

Third-Party Websites and Links

The Services may include links to third-party websites or platforms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of those third-party sites or their content.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the relevant jurisdiction.

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as necessary depending on factors such as account maintenance, service provision, legal obligations, dispute resolution, and policy enforcement.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to access / know
• Right to delete
• Right to correct
• Right of portability
• Right to opt out of sale or sharing for targeted advertising
• Right to manage communication preferences

If you are in the UK or EEA, additional rights may apply, including objection to processing, restriction of processing, and withdrawal of consent where consent is the basis for processing.

Opt-out requests relating to data sharing and targeted advertising can be submitted here:
Data Sharing Opt-Out

Complaints

If you have concerns about how your personal information is processed, you may contact us using the details below. Depending on your location, you may also have the right to appeal or complain to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, and processed outside the country where you live.

Where required, recognized transfer mechanisms may be used for transfers outside the EEA or UK.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any revised version will be posted on this website together with an updated “Last updated” date.

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